FAQ

This sounds complicated to setup.

Actually not at all, When you make your call to us or Create your own on-line, we will schedule a free consultation with you. We will ask the questions needed to make your product to perfectly for your event. It's very simple for you and all you'll need is the details of your wedding or special event. All you have to do is call us and we can let you know what we need to create your perfect invitation.

Wow, I am impressed, I want this for my wedding or special event, what do I do now?

It's very simple, contact us via e-mail or phone, we will schedule a phone consultation. At this time we will show you what we have to offer, and customize it to your wedding or special event. When we setup this time, you will have a direct number to contact your personal representative. We will give the "personal touch" to everyone that we work with, so everything goes smooth and efficiently. We can even gather all the information on-line to create an elegant invitation designed especially for you.

What is the real advantages of CD over DVD ?

As you know, most people have DVD players today. DVD's simply plays on your TV and your RSVP can either be mailed or phoned in. Although they are more convenient. They are more expensive to produce and lack the interactive ability that CD's have. Provided you have internet access, CD's provide a lot more flexibility and interactivity. CD's  can contain links to registries, email, provide directions and links to area hotels. Although DVD's seem more accessible to a wider range of people. CD's provide a much wider range of options. Our wedding or special event specialists can evaluate your situation and suggest which product will best meet your needs.

I have relatives that do not have a computer or access to one, how will they view my invitation?

If you have someone on your guest list that does not have access to a computer, a printed version of the invitation can be sent instead.  If you send them a digital invitation and find out that they can not view it, we will send a printed version for a small additional charge.

How are payments arranged and what guarantee to I have that they will be shipped on time?

A 50% deposit is required at the time you place your order (before any work is started). The other 50% is due on delivery. We have a team of people to make sure they are shipped on time and we stand behind it, you will get a conformation call or e-mail when they shipped. All orders are set up to be delivered well before the time needed to mail your invitation. If any delays occur, you will be notified well in advanced.

I just ordered discs, how long would I expect before they are shipped?

Most products can be shipped out within two to three weeks but it can be arranged for faster delivery, depending on our current client load. Your representative will work with you if your invitations need to be shipped sooner. We will schedule a "ship date" with you at time of order and we plan for that date, if not sooner. If you are local, in some cases, we can personally deliver them.

When I ordered, I ordered the on-line management™ feature, how do I check it?

Very simple, you will receive a link via e-mail after your final payment.

My aunt said she sent her invite back via mail, when will my on-line management™ be updated?

On-line Management™ is updated on a daily basis. We post all responses received from our P.O. Box every evening.

My RSVP date is almost here, what happens now?

We will contact you seven days prior to the R.S.V.P. date with a list of guests who have not responded. We will continue tracking all responses until seven days after the due date unless other arrangements have been made prior. However, in addition to this, if you selected to use our "on-line management system", you will have access to monitor all responses and non-responses at your leisure.

The invitations were a great success. What else do you do?

We cover a wide range of products. Anything from birth announcements to graduations. We also offer a line of business products to help you introduce your products and services. The opportunities are endless. If it is important to you, it's important to us and we will do what ever it takes to provide you with a unique and personalized product and to ensure you're a satisfied client.

* = RSVP via CD requires an Internet connection.

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